Shipping

All orders are fulfilled and shipped via Standard 3-5 Day FedEx Logistics. We do not offer same-day shipping. Orders placed before 12:00 PM EST on business days (Monday–Friday) are typically processed the same business day.

• Carrier: FedEx Ground / FedEx Home Delivery
• Transit Time: 3–5 business days after shipment
• Flat Rate: $35.00 per order (Continental US)
• Tracking: A FedEx tracking number will be emailed upon shipment
• Packaging: All master rolls are shipped in factory-sealed protective tubes

Orders are shipped Monday through Friday, 9:00 AM – 5:00 PM EST. Orders placed on weekends or federal holidays will be processed the next business day.

RETURNS & REFUND POLICY

All sales are final. We do not accept returns for change of mind, incorrect measurements, or opened or cut film.

Returns are accepted only in the following circumstances:

• The product arrives damaged
• The wrong product was shipped

How to report a return-eligible issue:
Damage or shipping errors must be reported within 48 hours of delivery. To initiate a return, email inquiries@thewindowplaceusa.com with your order number and photo proof of the damage or incorrect item. We will review and respond within 1 business day.

Refunds: Approved refunds are issued to the original payment method. No restocking fees are charged.

Contact Us

For all shipping and returns inquiries, contact us at:

• Email: inquiries@thewindowplaceusa.com
• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST